Terms and Conditions
Please read these terms and conditions before using this site.
Purchasing online experiences from I want to know whisky
We deliver an online experience that cannot be downloaded locally and therefore you need to be connected to the internet in order to access the content of the experience. You will need to remain connected to the internet in order to move through the experience and pass your exam to earn your certificate. It is important to understand this before purchasing from I want to know whisky. We are unable to offer refunds on packages bought online and delivered via email. We will refund unopended gift boxes that are returned in a resalable condition to us at the address shown at the bottom of the page.
I want to know whisky can be accessed on PC's, laptops, Macs and most modern tablet devices. It remains your responsibility to ensure you have a compatible device and I want to know whisky is not responsible for ensuring your device meets the minimum system guidelines.
Minimum system guidelines
I want to know whisky delivers content online that has been designed and created using HTML5 technology. This ensures we can deliver you exciting and engaging content. In order to optimise your experience and ensure you are able to view pages correctly, please ensure you are using a modern browser and have downloaded the latest version. We recommend the use of Google Chrome or Safari. We test on Chrome, Safari, Internet Explorer and Mozilla Firefox. We are unable to guarantee native browsers provided by some tablet manufacturers will display the content as expected. We advise you download one of the browsers mentionned above.
Content can be accessed on - but is not optimised for - smart phones and should be accessed on a device with a screen resolution of 1024 x 768 or above. I want to know whisky bears no responsbility for ensuring your device, or that of a gift recipient is compatible.
Accessing our site
I want to know whisky grants you a non exclusive, non transferable, limited right to acess, use and view the content of this site and the information thereon including without limitation, all text, design, graphics, drawings, photographs, video clips, music and sounds, use is solely for your own personal use. You are therefore prohibited from selling, licensing, reproducing, modifying or creating derivative works based on the content of this website and associated training packages.
You may not transfer the content to another person or attempt to use another persons password or account.
All content is subject to intellectual property rights including copyrights and trade marks held or licensed by I want to know whisky.
Delivery and payment
Prices shown include VAT at rates currently applicable in the UK. Payment can be made by credit/debit card or by PayPay. If paying by PayPal, the vendor name will be displayed as Flow Retail Ltd. Prices are exclusive of post and packing which will be added on check out. We currently deliver to:
- United Kingdom (£2.45 P&P)
- France, Sweden, Netherlands (£3.95 P&P)
- United States, Canada (£4.95 P&P)
E-gifts are sent to the recipient in the form of an email containing their unique personal access code, instructions for use and the gift message where applicable. Gift boxes will be dispatched within 24 hours of orders being placed and will be posted first class. If you have not received either the email or gift box as expected please contact us by emailing firstname.lastname@example.org and include details of your order.
We are unable to offer refunds on orders delivered by email. Gift boxes should be returned unopened to the address below. Gift boxes returned in resaleable condition will be refunded within 3 working days. We are unable to refund post and packing charges.